FAQ2018-10-02T22:46:54+00:00
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FAQs

What are your business hours at 1776 Senior Care?2018-10-18T18:54:36+00:00
Our business office hours at 1776 Senior Care are 9:00am to 5:00pm, Monday through Friday.
Are you licensed? With which authority?2018-10-02T14:48:18+00:00
We are licensed with the Illinois Department of Public Health as a Home Services Agency to provide non-medical home services.
What kind of background check of your caregivers do you perform?2018-10-02T14:48:14+00:00
1776 Senior Care performs background checks in accordance with the Home Health, Home Services and Home Nursing Agency Licensing Act (210 ILCS 55) and the Health Care Worker Background Check Act (225 ILCS 46).
If I sign with 1776 Senior Care, how long is that agreement good for?2018-10-02T14:48:10+00:00
The 1776 Senior Care service term is a period of one year from the agreed upon start date. Unless either party notifies the other in writing at least 7 days prior to the end of the term, our agreement will automatically renew for one-year terms.
What comprises your non-medical senior care services?2018-10-02T14:47:43+00:00
1776 Senior Care will provide your senior with:
  • Personal assistance and private companionship
  • General mobility aid
  • Personal hygiene and grooming
  • Medication reminders and monitoring
  • Meal planning, preparation and cleaning
  • Grocery and supply shopping
  • Light housekeeping
  • Laundry and other household chores
  • Transportation, escort and errands
  • Client-physician-family coordination
  • Respite care
What happens if I need to cancel a scheduled visit from your caregiver?2018-10-02T14:48:57+00:00
You may cancel a scheduled visit or terminate the service by providing a written or verbal notice at least 72 hours in advance of the cancellation. If you fail to provide at least 72-hour notice, you will pay the full amount of the scheduled shift.
What’s the billing frequency? When is payment due?2018-10-02T14:49:34+00:00
1776 Senior Care will bill on a weekly basis. Payment is due upon receipt.
If I have a complaint to make, how do I go about doing that so the proper people at 1776 Senior Care will see it?2018-10-02T14:50:09+00:00
You can make a complaint in writing to the agency office, which will be acknowledged within 48 hours of receipt. 1776 Senior Care will use its best efforts to reach a resolution within 30 days.
If there’s an emergency while a 1776 Caregiver is on duty with a senior, what happens and how will I know?2018-10-02T14:50:53+00:00
In the event of an emergency, the 1776 Caregiver will call 9-1-1, their supervisor and the emergency contact person you’ve designated.
How often do you review your program at 1776 Senior Care for quality improvement?2018-10-02T14:51:36+00:00
In addition to Caregivers receiving ongoing evaluation and training from Care Managers throughout the year, 1776 has a total Quality Improvement Program to ensure we evaluate all written policies based on reviews from client records.
Who covers the 1776 Caregiver’s wages, taxes, unemployment insurance, etc.?2018-10-02T14:52:44+00:00
Rest assured, as the employer of your 1776 Caregiver, 1776 Senior Care will be responsible for paying all wages, employment taxes, unemployment insurance, worker’s compensation, withholding taxes as required by the IRS and state of Illinois as well as any other taxing authorities and Social Security taxes for the worker. We will also be responsible for your 1776 Caregiver’s day-to-day supervision, assignment of duties, training, hiring, discipline and firing.
If we need to bring in any special equipment or materials for my parent, who provides and pays for that?2018-10-02T14:53:17+00:00
You, the client, will be responsible for providing and paying for any necessary equipment or materials to provide services for your senior parent.
If I need someone to drive my parent to a certain destination, like a Doctor’s appointment, will an employee from 1776 Senior Care be able to help with that too?2018-10-02T14:53:49+00:00
Yes. If you request and require transportation for your loved one, 1776 Senior Care will qualify one of our employees for their purpose.
How is insurance handled when an employee of 1776 Senior Care drives my vehicle?2018-10-02T14:54:26+00:00
When a 1776 Senior Care employee drives your vehicle, you will certify that there is current insurance for both liability and physical damage, even if our employee is at fault. You will accept responsibility for any deductibles on your personal automobile insurance coverage incurred as a result of this service.
What is the 1776 Caregiver not permitted to use my vehicle for?2018-10-02T14:55:06+00:00
The Caregiver is not permitted to use your vehicle to run personal errands. If a Caregiver asks to use your care for this purpose, please let our office know immediately.
What kind of duties are outside of the scope for a 1776 Caregiver to perform?2018-10-02T14:56:06+00:00
A 1776 Caregiver cannot:
  • Act a representative payee or attempt to manage personal financial affairs
  • Administer any prescription or non-prescription medications, perform professional nursing duties (e.g., blood pressure monitoring or glucose checking) or perform therapy activities which require special skill and training
  • Client transfers which require significant lifting and/or use of a lifting device
  • Perform home maintenance or repair activities such as cleaning gutters, gardening, auto cleaning or maintenance.
  • Climb on ladders or chairs, move heavy furniture or clean carpets other than vacuuming.
  • Sign any legal papers, receive process or appear in court on your or senior parent’s behalf.
  • Perform any personal services for your family, including the care of minor children.
For live-in care, what kind of sleeping arrangements need to be made – will you furnish a bed or do I need to?2018-10-02T14:56:40+00:00
Live-in care arrangements require you to furnish a private room or area with a bed for the Caregiver, unless prior arrangements have been agreed upon.
How many hours of sleeping time do you allot for each 1776 Caregiver during live-in services?2018-10-02T14:57:22+00:00
Our daily rate quoted provides for 8 hours of sleeping time for the 1776 Caregiver, during which they will normally be free of all duties. If this sleeping period is interrupted to provide care, you will be billed for the length of the interruption at the Caregiver’s hourly rate.
Who will be providing food and beverage for the live-in 1776 Caregiver? How many breaks during the day will they receive?2018-10-02T14:57:56+00:00
You are to provide food and beverage for the live-in 1776 Caregiver. They are entitled to 3 one-hour meal breaks, during which time the Caregiver will be free of all duties. If a meal period is shortened or lost due to caring for your loved one, the time lost will be billed at the Caregiver’s hourly rate.